A Web Content Management System (WCM, WCMS or Web CMS) is software implemented as a Web application, for creating and managing HTML content. It is used to manage and control a large, dynamic collection of Web material (HTML documents and their associated images). A WCMS facilitates content creation, content control, editing and other essential Web maintenance functions. Here, at TNT Factory we are dedicated to implement easy to use system that is really suitable for non-technical personnel which operates in most of the companies. That way, we are saving your time in preparing employees for managing the system, by using simple logic of simplicity and user friendly environment.
A content management system (CMS) is the Collection of Procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer-based. The procedures are designed to do the following:
- Allow for a large number of people to contribute to and share stored data
- Control access to data, based on user roles (defining which information users or user groups can view, edit, publish, etc.)
- Aid in easy storage and retrieval of data
- Reduce repetitive duplicate input
- Improve the ease of report writing
- Improve communication between users
In a CMS, data can be defined as nearly anything: documents, movies, pictures, phone numbers, scientific data, and so forth. CMSs are frequently used for storing, controlling, revising, semantically enriching, and publishing documentation. Serving as a central repository, the CMS increases the version level of new updates to an already existing file. Version control is one of the primary advantages of a CMS.
Customer Relationship Management
A scalable, versatile customer relationship management system will save your business time, money, and increase the accountability of your sales team. The CRM solutions we implement at TNT Factory can be tailored to fit the specific needs of your company.
Results you can expect after implementing a CRM solution:
Increased Tracking Abilities
Customer relationship management software breaks down your sales funnel into a visual process populated with your company’s data. Potential customers can be organized by date contacted, contract worth, or location in the funnel. Your sales force can also be held accountable. Each account executive’s performance is presented clearly, and individual pipelines and past conversions are itemized by type and client. TNT Factory can configure your CRM to compare sales data between salespeople, locations, or time periods so you always know how well your business is performing.
Greater Process Organization
Customer relationship management software organizes all of your business processes into a centralized location. A usable and aesthetically pleasing dashboard visualizes all of the data from your sales force. We can configure your web-based solution to function perfectly on mobile devices (including BlackBerrys and the iPhone) to enable easy access from anywhere. Our CRM solutions can also automatically transfer website leads directly into your CRM, saving your salespeople the hassle of entering web leads manually.
Data for Improvement
With the extra data available from a CRM, you can pinpoint weak areas in your sales process and improve continuously. Customer retention statistics tell you how well you are pleasing your most profitable customers. TNT Factory CRM Customer Surveys are modeled after the Net-Promoter Score and provide you with invaluable feedback on the performance of your operation. With these data you can accurately forecast future business performance.